Membership Programme
Frequently Asked Questions (FAQ)
Is it free to sign up?
Yes. The membership programme is completely free to join, with no sign-up fees or membership costs.
When do I actually receive my points?
Points are credited after you have made full payment to your invoice.
Do points expire?
Points will expire 365 days after they are earned. Older points are used first when you redeem.
We will send you a Whatsapp reminder of any points expiring 30 days in advance.
Is there a minimum spend to earn points, or a minimum balance to redeem?
No minimum either way. Every dollar paid earns a point, and you can redeem however many points you have.
How do I actually use my points?
Just let our staff know when you're making your purchase and they'll apply your points as a discount at that time.
What products can I use my points on?
You can use it on any product or service (e.g. plumbing, electrical, painting etc) that we provide! There are no restrictions.
I am a member. How do I check how many points I have?
Message us on WhatsApp here and send "/member-portal" to us.
Within a few seconds, we will send you a secure link to your membership page showing your current point balance and full transaction history.
I paid before I signed up. Can I still get points for that payment?
Yes! As long as you enroll within 3 days of that payment, we can credit the points you would have earned.
I'm worried I'll be spammed with marketing messages on Whatsapp if I sign up.
Don't worry, you won't be flooded with messages! We will only send marketing messages for occasional promotions (every few months at most), and they're sent manually by our team rather than on an automated schedule.
If you wish to opt-out of the membership programme, kindly inform our staff at any time.